faq

Frequently Asked Questions

How do I change my password?
What happens if I forget my Countybank Online Banking password?
How do I properly exit / quit Countybank Online Banking?
How do I contact the bank if I have a question or comment about Countybank Online Banking?
While accessing my account, my screen said “Session Expired”, what do I do?
How do I know if my browser connection to my account is secure?
What platforms do you support?
Can I use the Forward and Back browser buttons while in the bank?
Can I resize my browser window while in the bank?
Can I close my browser application to log off?

How do I change my password?
To change your password at anytime, click the "Change Password" link (found by clicking the "Options" button.)

What happens if I forget my Countybank Online Banking password?
For security reasons, no password list is maintained. Please call Countybank during business hours at 1-864-942-1524 to request a new password.

How do I properly exit / quit Countybank Online Banking?
To properly exit / quit Countybank Online Banking you must click on the Logout button.

How do I contact the bank if I have a question or comment about Countybank Online Banking?
If you have any questions, comments or concerns you can call Countybank at 1-864-942-1524 or email us at support@ecountybank.com.

While accessing my account, my screen said “Session Expired”, what do I do?
For your protection, Countybank sets a session timeout so that your account is not available if you leave your terminal unattended. If this error occurs, we recommend closing your browser. If you still cannot get to your accounts, please call us at 1-864-942-1524.

How do I know if my browser connection to my account is secure?
Netscape, AOL, and Internet Explorer browsers have the ability to secure pages for the last several versions of their software. If you are in the secure site, you will see a small padlock icon or key in the bottom of your browser window, depending on which one you use. Our system uses 128-bit Encryption to eliminate eavesdropping and guarantee your security. For even more security information, click on the Security button while in Countybank Online Banking. It is located along the bottom of the screen next to our Privacy button.

What platforms do you support?
We recommend that you use the latest browser available for your platform. We fully support Windows and Macintosh operating environments and recommend that you have the very latest browser available for your platform of choice. We certainly support other operating environments, but do not have the capacity to test each individual operating scenario. It is in your best interest to get a 128-bit secure browser for optimum secure transactions. Netscape and Microsoft each have a 128-bit SSL compliant browser.

Can I use the Forward and Back browser buttons while in the bank?
While logged into the bank, do not use your browser's "Forward" (->) and "Back" (<-) buttons to navigate between pages. When this happens you may get the message: "Warning: Page has expired." This feature is for your security. Simply return to our home page and log in to Countybank Online Banking again.

Can I resize my browser window while in the bank?
While logged into the bank, do not resize your browser window. This will, in many cases, break your secure connection established between your browser and our secure Web server. This is because when your browser is resized, it must re-access the web server for information to refresh your window. When it does this, the browser doesn't include your secure session information, and the secure connection to the bank is dropped. When this happens, you will get the message: "Your interactive session has ended."

Can I close my browser to log off?
Use the "Logout" button to log-off. You may experience connectivity problems by not logging off Countybank Online Banking properly. Use the "Logout" button when you are done transacting your bank business. While you are logged into the bank, you have an online session running on our bank's host computer system. This system is analogous to the system a bank teller would use at an old-fashioned branch bank. By clicking the "Logout" button when you leave the site, you are completing the host session properly. This will help to ensure your next sign-on to the bank to be a successful one!